Right of withdrawal, returns and claims

Right of Withdrawal.

The buyer will have a period of fourteen calendar days to withdraw, from the day the customer receives the product, without any penalty and without indication of the reasons. The exercise of the right of withdrawal must be done by notifying Cafe Francesco SL, by emailing cafe@francesco.cafe. Pursuant to the provisions of Article 103 of Spain Law 3/2014, of 27 March, amending the revised text of the General Law for the Protection of Consumers and Users, the provision of services or goods made in accordance with to the specifications of the consumer or clearly customized, or which, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.

Returns

The customer will be obliged to contact Cafe Francesco SL, by e-mail to cafe@francesco.cafe to inform the reason for the return. Cafe Francesco SL, may accept or reject the reason for the return. In case of acceptance by Cafe Francesco SL, we will indicate where to send the product. Return costs are borne by the customer. Once the verified product is in perfect condition, the corresponding amount will be refunded. Without any undue delay, and in any case within a maximum period of fourteen calendar days from the date on which the right of withdrawal is formalized. of the contract. The deadline will be deemed to be met if the customer returns the product before the end of the deadline.

Refund of payment

Reimbursement of amounts received by the customer will be made using the same means of payment used by the customer, unless otherwise provided. Cafe Francesco SL may withhold the refund until it has received the product, reason for withdrawal, or until the customer delivers proof of return, depending on which condition is met first.

Return of defective product.

In the event that the product is not in good condition and the causes attributable to it are not a consequence of the customer, you will be entitled to a return of the product, informing Cafe Francesco SL of the reason for the return through any of the means provided. in these conditions of contract, and at no cost to the customer. This return due to defect or poor condition of the product will not be considered a right of withdrawal. Café Francesco SL undertakes to assume the cost of the return and to return the product for a new one in accordance with the conditions accepted at the time of the sale. If the customer wishes to lodge a complaint, he can do so via e-mail cafe@francesco.cafe.

Jurisdiction

Likewise, Cafe Francesco SL reserves the right to file any civil or criminal actions it deems appropriate for the improper use of its website and contents or for non-compliance with these conditions. The relationship between the user and the provider is will be governed by current regulations and applicable in Spanish territory. In the event of any dispute, the parties may submit their disputes to arbitration or go to ordinary jurisdiction in accordance with the rules on jurisdiction and jurisdiction over this matter. Cafe Francesco SL is based in Elx (Spain).