PURCHASING POLICY
Information prior to the contract process
This website www.francesco.cafe is owned by Cafè Francesco SL with CIF B01966944 and tax address at Eugenio d’Ors 2, 2-4, 03203, Elche (Baix Vinalopó).
The General Contract Conditions regulate the distance selling relationship between Cafè Francesco SL and the user or customer, in accordance with the legal stipulations, in particular, Law 7/1998, of 13 April, on General Contract Conditions , Law 3/2014, of 27 March, which modifies the revised text of the General Law for the Protection of Consumers and Users, the current regulations for the Protection of Personal Data, Law 7/1996, of 15 January on the Regulation of Retail Trade, and Law 34/2002 of 11 July on Information Society Services and Electronic Commerce.
Cafè Francesco SL reserves the right to make any changes it deems appropriate, without prior notice, to the General Conditions. These modifications may be made, through its web pages, in any form permitted by law and shall be binding during the time they are published on the web and until they are not validly modified by subsequent ones. However, Cafè Francesco SL reserves the right to apply, in certain cases, Particular Conditions of Contract in preference to these General Conditions when it deems it appropriate, announcing them within the deadline and in the appropriate manner.
The purpose of the website is to sell coffee beans, lot, pods, capsules, coffee makers, coffee accessories and complements, and other related products.
The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.
As a user or customer you expressly declare to know, understand and accept the conditions of use and these general conditions of purchase. In the same way, it declares to be of legal age and to have the legal and acting capacity necessary for the access to the websites of Cafè Francesco SL and the contracting through these.
To purchase our products, you can go to the corresponding section of our online store.
Upon completion of the purchase process the customer will receive an email confirmation. It is essential that the user indicates a valid email during the purchase process. If you do not receive confirmation within 24 hours of ordering, please contact Cafè Francesco SL by email at cafe@francesco.cafe.
The customer, upon receipt of the product at the delivery address provided, will receive a copy of the order placed.
Offer and validity
In the case of a product on offer, it will always be indicated next to its essential characteristics, the offer price and its validity.
In compliance with current regulations Cafè Francesco SL offers information on all items for sale, their characteristics and prices. However, Cafè Francesco SL reserves the right to remove, replace or change the products offered through its website, by simply changing the content of this website. In this way, the products offered at any time by the website will be governed by the General Conditions of Contract in force in each case. Likewise, the company will have the right to stop offering, without prior notice and at any time, access to the said products.
Essential characteristics of the products
The products offered in our online store, incorporate a photograph and the essential characteristics of this, this is the information obtained from the manufacturer. The color of the product, observable in the photograph, is not binding. In the features is where it is identified.
Prices
All products indicate the selling price in Euros and include Value Added Tax (VAT).
If any other tax is applicable, or if none is applicable, this will be indicated (IGIC or IPSI).
Delivery and transport costs
Café Francesco SL ships to Spain (except the Canary Islands, Ceuta and Melilla), Portugal, France, the United Kingdom, Belgium, the Netherlands, Germany, Austria, Luxembourg, Slovenia, Slovakia, the Czech Republic, Poland, Monaco, Finland, Denmark and Hungary. The delivery amount in Spain (except the Balearic Islands) is € 4.95, taxes included, for the Balearic Islands and Portugal it is € 6.95, and for the rest of the countries, € 9.95, taxes included.
Shipping is free for orders over € 20 (Spain except the Balearic Islands), € 25 (Balearic Islands and Portugal) and € 50 to the rest of the European countries to which we ship.
For shipments of less than € 20, the user will see the exact amount to be paid once they have completed the shipping details, always before making their purchase. You can modify the content of the order at any time.
In the case of Spain and Portugal, Cafè Francesco SL will deliver the order within approximately 24/72 Hours, from the next day to the order, if it has been placed before 11am. For orders after 11am, orders will be prepared the next day, with effective delivery within 48 hours of payment being accepted.
In the case of other European countries, Cafè Francesco SL will deliver the order within approximately 5/7 Days, from the day after the order, if it has been placed before 11am. For orders after 11am, orders will be prepared the next day, with effective delivery within 48 hours of payment being accepted.
We work with several courier companies.
Methods of payment and order execution
The customer will be able to pay the amount of his order by VISA, Mastercard or Maestro debit or credit card, through the Stripe or Paypal payment platforms.
We also offer the possibility to make the payment by bank transfer. The purchase will be confirmed upon receipt of the transfer to our account.
When paying with a VISA, MASTERCARD or MAESTRO card, you will always be asked for the following information: the card number, the expiry date, and a Validation Code that matches the last three digits of the number printed in italics on the reverse of your VISA, MASTERCARD or MAESTRO card, thus offering more guarantees on the security of the transaction.
When the amount of a purchase has been charged fraudulently or improperly using a payment card number, the cardholder may demand immediate cancellation of the charge. In this case, the corresponding debt and credit notes in the accounts of the supplier and the holder will be made as soon as possible.
However, if the purchase had actually been made by the cardholder and the demand for a refund was not a consequence of the right of withdrawal or termination having been exercised and, therefore, it would have unduly demanded the cancellation. of the corresponding charge, he will be obliged to pay compensation to Cafè Francesco SL for the damages caused as a result of this cancellation.
The availability of the products offered by Cafè Francesco SL may vary depending on customer demand. Although Cafè Francesco SL updates the stock periodically, the product requested by the customer may be out of stock at this time. In the event of non-performance due to unavailability, Cafè Francesco SL will notify the customer by e-mail or telephone when it becomes aware of this situation. The period of this communication will in no case exceed the maximum period of 30 days. Cafè Francesco SL may give the double option of: supplying to the customer without price increase, a product of similar characteristics or of superior quality, or except for reasons justified and demonstrable by Cafè Francesco SL within this same period to pay the sums paid by the order canceled.
Right of withdrawal, returns and claims
Right of Withdrawal.
The buyer will have a period of fourteen calendar days to withdraw, from the day the customer receives the product, without any penalty and without indication of the reasons.
The exercise of the right of withdrawal must be done by notifying Cafè Francesco SL, by sending an e-mail to cafe@francesco.cafe
Pursuant to the provisions of Article 103 of Law 3/2014, of 27 March, amending the revised text of the General Law for the Protection of Consumers and Users, the provision of services or goods made in accordance with to the specifications of the consumer or clearly customized, or which, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.
Returns
The customer will be obliged to contact Cafè Francesco SL, by e-mail to cafe@francesco.cafe to inform the reason for the return. Cafè Francesco SL, may accept or reject the reason for the return. In the event of acceptance by Cafè Francesco SL, a postage stamp will be sent to the customer so that he can deposit the package at his nearest post office. Without undue delay, and in any case within a maximum period of fourteen calendar days from the date on which the right to withdraw from the contract is formalized. The deadline will be deemed to be met if the customer returns the product before the end of the deadline.
The customer will bear the costs of returning the product which will be deducted from the order amount. The return cost will be € 4.95 taxes included.
In any case, the products to be returned must be in perfect condition, unused and in their original packaging. Please note that in order to avoid transport problems, make sure that the package is properly protected and sealed.Once received, we will review your status. As soon as we check that both the item (s), as well as the possible components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to return the money paid.
Refund of payment
Reimbursement of amounts received by the customer will be made using the same means of payment used by the customer, unless otherwise provided. In case of withdrawal, the amount of € 4.95 will be deducted for return expenses.
Cafè Francesco SL may withhold the refund until it has received the product, the reason for withdrawal, or until the customer provides proof of return, depending on which condition is met first.
Return of defective product.
In the event that the product is not in good condition and the causes attributable to it are not a consequence of the customer, he will be entitled to a return of the product, informing Cafe Francesco SL of the reason for the return through any of the means provided. in these conditions of contract, and at no cost to the customer. This return due to defect or poor condition of the product will not be considered a right of withdrawal.
Cafè Francesco SL undertakes to assume the cost of the return and to return the product for a new one in accordance with conditions accepted at the time of sale.
If the customer wishes to submit a complaint, they can do so via email cafe@francesco.cafe.
Jurisdiction
Likewise, Cafè Francesco SL reserves the right to file any civil or criminal actions it deems appropriate for the improper use of its website and contents or for non-compliance with these conditions.
The relationship between the user and the provider will be governed by current regulations and applicable in Spanish territory. In the event of any dispute, the parties may submit their disputes to arbitration or go to ordinary jurisdiction in accordance with the rules on jurisdiction and jurisdiction over this matter. Cafè Francesco SL is based in ELX, Spain.
ELECTRONIC INVOICE CLAUSE
In accordance with the current regulations on the Protection of Personal Data, we inform you that your personal data will be incorporated into a file under the responsibility of Cafè Francesco SL, in order to be able to meet the commitments arising from the relationship which we keep with you.
You can exercise your rights of access, rectification, limitation of treatment, deletion, portability and opposition to treatment by writing to cafe@francesco.cafe
If you do not inform us otherwise within 30 days, we will understand that your data has not been modified, that you agree to notify us of any changes and that we have your consent to process them in order to process your invoicing. .
We also inform you that you may revoke your consent to the receipt of the electronic invoice at any time by sending an e-mail to cafe@francesco.cafe.